Dispute Resolution

In the event of a dispute, we inform you that consumers can turn to Alternative Consumer Dispute Resolution entities identified on the consumer portal at www.consumidor.pt, or to Online Consumer Dispute Resolution entities identified at https://webgate.ec.europa.eu/odr

The currently available Alternative Dispute Resolution entities are as follows:

CNIACC – National Centre for Information and Mediation of Consumer Conflicts
Generic competence
Email: cniacc@unl.pt
Website: http://www.arbitragemdeconsumo.org

Algarve Information, Mediation, and Arbitration Centre for Consumer Conflicts
Geographic area covered – contracts concluded in the District of Faro
Email: apoio@consumidoronline.pt
Website: http://www.consumidoronline.pt/

Consumer Conflict Arbitration Centre of the Coimbra District
Geographic area covered – contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Email: geral@centrodearbitragemdecoimbra.com
Website: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre
Geographic area covered – contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra, and Vila Franca de Xira.
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Website: http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Centre
Geographic area covered – contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde, and Vila Nova de Gaia.
Email: cicap@mail.telepac.pt
Website: http://www.cicap.pt

Ave Valley Consumer Conflict Arbitration Centre / Arbitral Tribunal
Geographic area covered – contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho, and Vizela.
Email: triave@gmail.com
Website: http://www.triave.pt

CIAB – Centre for Information, Mediation, and Consumer Conflicts
Geographic area covered – Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, and Vila Verde.
Email: geral@ciab.pt
Website: http://www.ciab.pt

Madeira Consumer Conflict Arbitration Centre
Email: centroarbitragem.sras@gov-madeira.pt
Website: http://www.srrh.gov-madeira.pt